How do I open an account?

In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.

How do I close or transfer service?

To close your account, complete a Close Account Form (see below). We will need to know if you owned the property or if you were leasing it.  We would also need to know if the property was sold if you were the owner, and the date you want to close your account.  Lastly, we will require a forwarding address, current email address and contact number, so that the final billing statement can be sent to you.

In order to transfer your  service to a new location, we will need to have you complete a New Customer Form (see below) and provide a copy of the Closing Document/Lease if you are renting the property.  You will need to pay any delinquent balances that are due at the time of closing the account. We also require the date you are moving from the current location and final address, so we can close that account and issue a final bill depending on the date that you are moving.

Forms to start or end service

• Close-Account-Florida (pdf)
• New-Customer-Form-Florida-Hudson (pdf)
• New-Customer-Form-Florida-Tamiami (pdf)

By E-mail: FLCustomerCare@swwc.com

By Phone: (727) 287-9920 or toll-free (877) 233-0101 from 8:30 a.m. to 4:30 p.m. (Eastern Time)

By Fax: 803-699-6925

Office:          

Florida Water Utilities, Inc.
10130 Scenic Dr.
Port Richey, FL 34668

Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.

We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process.

Tip #1: Be prepared and have the following information ready when calling or e-mailing us:

• Account name
• Account number
• Verification ID (PIN)
• Service address
• Description of the issue

Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer Care is open Monday – Friday, 8:30 a.m. to 4:30 p.m. eastern time, and call volume is usually the heaviest on Mondays and at the beginning and end of the month. You may experience a shorter hold time or faster service by calling outside these times. For even faster service, email FLCustomerCare@swwc.com.

Please visit the Rates and Tariff page for more information.

As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for infrastructure, such as pipelines, treatment facilities, pumping stations, storage tanks, equipment and buildings. Daily operating costs include but are not limited to; chemicals; laboratory testing; electricity; fuel; and the salaries of technicians, field operators, administrative personnel and others who help run the water utility.

Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.

A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.

A charge of $27.00 is used to defray cost of initiating service.