We strive to respond to email and phone inquiries in a prompt manner. Please follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or emailing us: Account name Account number Verification ID (PIN) Service address Description of the […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: SCMidlandsCustomerCare@swwc.com By Phone: 803-699-2422 from 8:30 a.m. to 4:30 p.m. (Eastern Time) By Fax: 803-699-6925 By Mail: South Carolina Water Utilities, Inc.1713 Woodcreek Farms RdElgin, SC 29045
Read More...What method of payments do you accept?
We accept Visa, Mastercard, checks and money orders. If you are paying your bill online with a credit card, there is a $1,000 limit.
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