The certified letter notice provides you with the time frame that you have to pay the indicated amount. Once you receive the notice and if it expires, you will owe all past due amounts on the account.
Read More...When is my bill due?
Your bill does not have a set due date. Your bill is due 26 days from the bill date.
Read More...Why am I being back billed after setting up service?
We are allowed to back bill a customer that benefitted from service while living in a home up to six months based on regulation 103-533.2. This determination will be based on the closing date on the HUD statement, or the lease agreement provided.
Read More...I applied for service, but my service is disconnected. What do I do?
If you apply for service after hours, your service will not be connected until the next business day. You should apply for service as soon as you close on your property or sign your lease. The utility is not responsible for any damages incurred if the property is disconnected when […]
Read More...What can I do on the customer portal?
You can perform many functions related to your account through the portal such as: Make payments online View your statement Request paperless billing Review payment history Schedule a payment for a future date
Read More...Why am I charged a setup fee for new service?
A fee of $20 or $30 is used to defray the cost of initiating service. It will be billed to you on your first bill.
Read More...Why am I charged a certified letter notification fee?
A fee of $20/$25.00 will be charged each customer to whom the Utility mails the notice as required by Commission Rule R.103-535.1 prior to service being disconnected. This fee assesses a portion of the clerical and mailing costs of such notices to the customers creating that cost.
Read More...How are the rates set?
As a regulated company, we are required to charge rates that are set by the South Carolina Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures […]
Read More...What is my rate for sewer service?
Please visit our Rates and Tariff page for more information.
Read More...How do I set up new service, transfer or close my account?
To apply for new, transfer or close your service, select Start or Stop Service option on our website. For new or to transfer service, you will need to provide a copy of your lease or HUD statement, along with your state issued identification card or passport. This can be uploaded […]
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