Low Income Household Water Assistance Program (LIHWAP), a federally funded program
The Low Income Household Water Assistance Program (LIHWAP) is the first-ever federal water program developed to help low-income households access and maintain water and wastewater services through bill payment assistance. Funds are provided to participating service providers via state, tribal, and territorial programs. To receive assistance, you must contact your local social services agency. Below are the qualifications for the federal LIHWAP program.
- Must be subject to disconnection for water and/or wastewater
- Must meet agency eligibility requirements
- Provided by help agency that has an executed Water Service Agreement in place with Texas Water Utilities
- Limited to customers within a county covered by a help agency
LIHWAP & Texas Water Utilities Partnered Programs
If you are a Texas Water Utilities customers, contact one of the local offices below. Our Customer Care does not enroll you in this program.
- Community Council of South Central Texas, serves Medina County
- Contact them for enrollment by Phone: 830-584-2100, Fax: 830-584-2089, or Email: vhill@ccsct.org
- Texoma Council of Governments, serves Denton, Grayson (Collins, Cooke, Fannin, Hunt, and Rockwell) Counties
- Contact them for enrollment by Phone: (903) 893-2161, Fax: 830-584-2089, or visit www.tcog.com
- Travis County Health and Humane Services, serves Travis County
- Contact them for enrollment by Phone: 211 or (877) 541-7905 or visit www.traviscountytx.gov/health-human-services
Experienced a catastrophic life event?
Email us at WaterAssist@swwc.com or give us a call at 866.654.7992 to learn more about our Water Assist Catastrophic Program.
Water Assist, a Texas Water Utilities funded program
Texas Water Utilities offers Water Assist a payment assistance program for qualifying low-income customers. In order to qualify, you must be a customer of Texas Water Utilities.
Water Assist, through its partner agencies, provides eligible customers a recurring monthly pledge of $20 for water or $40 for both water and sewer bills. Another component of Water Assist is emergency or catastrophic assistance to customers (one time per year) regardless of their income level.
Texas Water Utilities ofrece Water Assist (anteriormente Help2Others) un programa de asistencia de pago para clientes elegibles de edad avanzada, discapacitados y de bajos ingresos.
Water Assist, a través de sus agencias asociadas, ofrece a los clientes elegibles una promesa mensual recurrente de $ 20 por agua o $ 40 por facturas de agua y alcantarillado. Otro componente de Water Assist es la asistencia de emergencia o catastrófica a los clientes (una vez al año) independientemente de su nivel de ingresos. Para mas información, por favor en la página de abajo para descargar la aplicación.
Do I qualify for Water Assist?
For program consideration, the required documents listed below must be submitted with the signed application form and returned to us for processing. Please note that to be considered, the application must be completed in its entirety. Applicants will start receiving credits once all information is provided and approved.
- REQUIRED: Provide 2021 signed IRS Income Tax Statement and proof for all sources of income for all members in the household who are 18 years of age or older. Other acceptable forms of proof of income include:
- 2021 – W-2 form (must cover full year or gaps in time must be explained)
- 2022 – Social Security or Disability Awards letter
- Form 1099 – for self-employed or independent contractor (from client)
- Proof of Enrollment — for full time students with no income
- Declaration of income statement – for those who have no income
- Current photo ID for account holder with address matching one on file. (Must be primary residence to qualify.)
- Account must be three months active and in good standing with an established payment history of at least three months with no delinquencies or disconnects.
- Proof of residency for additional household members may be required.
Refer to household income chart below:
| Household Size | Gross Monthly Income |
|---|---|
| 1 | $1,342 |
| 2 | $1,815 |
| 3 | $2,288 |
| 4 | $2,760 |
| 5 | $3,233 |
| 6 | $3,706 |
| 7 | $4,179 |
| 8 | $4,652 |
(125% of the current Poverty Level Household Income)
For complete details and application instructions, please review the instructions included with the Water Assist Application Form:
How do I apply for Water Assist?
- Option #1: For one-on-one assistance, contact a partner agency near you to schedule an appointment (refer to the list at the bottom of this page).
- Option #2: If there is not an agency for your district listed below, then you can apply directly with us by submitting the above application and required documents. Submit your application through email at WaterAssist@swwc.com or mail at 12535 Reed Road, Sugar Land, TX 77478.
Participating Water Assist partner agencies in your county:
For Water Assist information on counties not listed below, please call 866-654-7992.
Bandera County
Community Council of South Central Texas
Bandera Library
505 Main St. | Bandera, TX 78003
(830) 896-2124
Comal County
Community Council of South Central Texas
109 Rosa Parks | New Braunfels, TX 78131
(830) 625-6268
Gillespie County
Community Council of South Central Texas
604 S. Eagle | Fredericksburg, TX 78024
(830) 896-2124
Grayson County
Texoma Council of Governments (TCOG)
1117 Gallagher Dr. | Sherman, TX
(903) 813-3541
Guadalupe County
Community Council of South Central Texas
1201 W. Court | Seguin, TX 78155
(830) 379-3022
Henderson County
The Henderson County Help Center
309 Royal St. | Athens, TX
(903) 675-4357
Family Resource Center
107 Spring Valley
Gun Barrel, TX
(903) 887-4711
Johnson County
Wesley Mission Center
777 N. Walnut Creek | Mansfield, TX
(817) 473-6650
Kendall County
Community Council of South Central Texas
Hill Country Family Services
801 N. State Hwy 123 Bypass | Seguin, TX 78155
(830) 625-8818
Medina County
Community Council of South Central Texas
1205 17th Street | Hondo, TX 78861
(830) 584-2100
Smith County
The Henderson County Help Center
309 Royal St. | Athens, TX
(903) 675-4357
Family Resource Center
107 Spring Valley | Gun Barrel, TX
(903) 887-4711
Van Zandt County
The Henderson County Help Center
309 Royal St. | Athens, TX
(903) 675-4357
Family Resource Center
107 Spring Valley | Gun Barrel, TX
(903) 887-4711
For Water Assist information on counties not listed above, please call 866-654-7992.
