SouthWest Water Company

Pay Your Bill Online

Sign In

  • Utilities by State
    • Alabama
    • California
    • Oregon
    • South Carolina
    • Texas
  • Partner With Us
  • Company
    • About Our Company
    • Mission and Values
    • Our History
    • Our Leadership Team
    • Board Of Directors
    • Our Industry Affiliations
  • Careers
  • Contact
    • Customer Service
    • Media and Press
    • Business Development
  • Community
  • Conservation
    • H2ome & Experiments
    • “How To” Learning Center
    • Value Of Water
    • Water Conservation
    • Additional State Resources

My Account

Forgot username or password

Need a profile? Sign Up

Stay up-to-date: Important COVID-19 (Coronavirus) information for Suburban customers, including office closures

Suburban Water Systems

  • About Us
    • Service Area
  • Customer Care
    • Pay My Bill
    • Turn On Service
    • How To Read Your Bill
    • Customer FAQ
    • Lifeline Maintenance Plan
    • WISH
    • COVID-19 (Coronavirus) Update for Suburban Customers
  • Community Citizenship
    • Community Involvement
    • Supplier Diversity
    • Emergency Preparedness
    • Announcements and Notices
  • Environmental Stewards
    • Water Quality
    • Water Conservation
    • About Our Water
    • Fluoride
    • Recycled Water FAQ
    • California Waterscape
    • Groundwater Sources
    • Additional Resources
    • California Resources
  • Regulatory
    • Rates and Tariff
    • Regulatory: Advice Letters
      • Pending
      • Approved
      • Withdrawn/Rejected
    • General Rate Case
    • GO103
    • Rights and Responsibilities
  • Lifeline

COVID-19 (Coronavirus) Update for Suburban Customers

You are here: Home / Suburban Water Systems / COVID-19 (Coronavirus) Update for Suburban Customers

What is Suburban Water doing to ensure customers are protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

  • Beginning Monday, March 16, our Customer Service offices will be closed to the public.  Please know that our friendly and knowledgeable Customer Care Team are available to assist you via phone at (800) 203-5430 or via email at whittierlamirada@swwc.com or sanjosehills@swwc.com.
  • Remember, the following options are always available to pay your bill: https://www.swwc.com/suburban/pay/
  • We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19.
  • We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.

We want to help those who have been impacted so far. If you’re a current customer who is encountering a financial hardship as a result of COVID-19, we want to help. Give us a call to learn about what assistance programs may be available to you.

If you mail in payments, we are taking measures to ensure your account won’t be negatively impacted by late fees if there is a mail service delay. We also highly encourage you to consider enrolling in automatic payments to ensure your payment always posts on time. 

Scammers are taking advantage of these challenging times and are calling customers and threatening to shut off utility service if you do not pay them. Do not give them your personal information or make any payments; please call Suburban immediately if you have questions about the status of your account. 

Is my drinking water safe?

Yes, your water is safe. Suburban Water provides drinking water that meets or exceeds all federal and state  drinking water standards.

According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Suburban Water in our water treatment plants are sufficient to disinfect water for contaminants, including COVID-19.  Groundwater sources would not be sources for COVID-19 and existing required testing throughout our distribution system requires a chlorine residual to ensure water is clean and safe for consumption.

Are you aware of any employees who have been exposed to COVID-19? 

We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

Should I be worried about a possible water outage?  

Our operators will be closely monitoring our systems and performing essential tasks to ensure water is safe and flowing. Most causes of outages are unpredictable, but our teams are on alert to be able to handle any issue that may occur. If any outages occur, we will be sure to keep our customers notified and up-to-date. 

Should I boil my water? 

According to the CDC, COVID-19 has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. Read more here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html 

Where can I find more information on COVID-19? 

More information is available from the Centers for Disease Control, the US EPA, and the LA County Public Health Department.

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

Offices are temporarily closed to the public.

San Jose Hills District Office
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Telephone 800-203-5430
Email sanjosehills@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Telephone 800-203-5430
Email whittierlamirada@swwc.com

Click to view new Disconnection of Service Notice

Suburban News

Watch: Your Rates Explained

Our Newly Upgraded Customer Portal

Suburban Launches School Supply Drive

Suburban Career Day

Suburban Water Systems Raises over $4,500 for American Cancer Society

Suburban Recognized by West Covina Firefighters

More Suburban News

SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Suburban Water Systems

  • About Us
  • Service Area
  • Pay My Bill
  • How To Read Your Bill
  • Announcements
  • Turn On Service
  • Community Involvement
  • Water Conservation
  • Lifeline Maintenance Plan
  • Rates and Tariff
  • Regulatory: Advice Letters
  • General Rate Case
  • Rights and Responsibilities
  • GO103
  • WISH
  • Supplier Diversity
  • About Our Water
  • Water Quality
  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
  • California Waterscape
  • Customer FAQ
  • Emergency Preparedness
  • Additional Resources
  • COVID-19 (Coronavirus) Update for Suburban Customers
  • Privacy Policy
  • Terms Of Use
  • Contact
Copyright © 2021 SouthWest Water Company · Web Design by Powersful Studios, LLC