SouthWest Water Company

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Payment Options

You are here: Home / South Carolina Customer Care / Payment Options

We thank you for the opportunity to provide service to you and your community.

Pay My Bill Online

Access Account and Pay Online

Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date. You can also review your payment history, view your statement online, and request paperless billing.

Read our Online Payments Frequently Asked Questions and Terms of Use.

Online and Telephone payment options will be available for Midlands customers beginning April 19th.

Pay By Phone

Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR): Pay your bill using your Visa or MasterCard, check your account balance, get last payment information, and set up recurring payments via your credit or debit card.

Low Country, Charleson, Beaufort Area Customers:

Telephone Toll-Free 877-405-1742

Midlands, Columbia Area Customers:

Telephone 803-699-2422.

Pay By Mail

Please include your account number on your check, and whenever possible also include the payment stub from your invoice.

Low Country, Charleson, Beaufort Area Customers:

Mail Payment to:
31 Sora Rail Road
Kiawah Island, SC 29455

Midlands, Columbia Area Customers:

Mail Payment to:
1713 Woodcreek Farms Road
Elgin, SC 29045

Pay In Person

We accept payments via check in person at our office during normal business hours.

Payments can be made on Kiawah Island at:

31 Sora Rail Road
Kiawah Island, SC 29455

Payments can be made in person in Beaufort at:

12 Fairfield Rd, Suite 1-B
Beaufort, SC 29907

Payments can be made in person in Elgin at:

1713 Woodcreek Farms Rd
Elgin, SC 29045

Pay Via Automatic Bank Draft

If you would like to have your utility bill amount automatically deducted from your checking or savings account, please sign in to our Customer Portal to set up autodraft or other payment options.

Customer Service

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Thursday 8:00 am to 5:00 pm ET.
Friday 8:00 am to 4:30 pm ET.

Midlands, Columbia Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

South Carolina Customer Care

  • Q&A - Midlands/Columbia-Area
  • Q&A – Lowcountry/Charleston/Beaufort-Area
  • Payment Options
  • Contact South Carolina Customer Service
  • How to Read Your Bill
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • Our COVID-19 (Coronavirus) Preparations
  • South Carolina Community Assistance Resources
  • Backflow Regulations
  • Builders and New Development
  • Privacy Policy
  • Terms Of Use
  • Contact
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