SouthWest Water Company

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South Carolina

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Frequently Asked Questions

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We strive to provide residents with superior customer service at all times. Whether you need assistance setting up a new account, have a question about your bill, or need to report an emergency, we’re here to help. You can contact us online or via email, or via the contact information shown.

Kiawah Island Utility

Hours Of Operation
Monday – Thursday 8 a.m. – 5 p.m.
Friday 8:00 a.m. – 4:30 p.m.

Email: SC-customerservice@swwc.com
Telephone: 843-768-0641
Fax: 843-768-1816

Kiawah Island Utility Office Address
31 Sora Rail Road
Kiawah Island, SC 29455

South Carolina Water Utilities:
TJ Barnwell and Harbor Island

Hours Of Operation
Monday – Thursday 8 a.m. – 5 p.m.
Friday 8:00 a.m. – 4:30 p.m.

Email: SC-customerservice@swwc.com
Telephone: 877-977-7992

TJ Barnwell and Harbor Island Office Address
12 Fairfield Rd, Suite 1-B
Beaufort, SC 29907

South Carolina Water Utilities:
CUC

Hours Of Operation
Monday – Thursday 8 a.m. – 5 p.m.
Friday 8:00 a.m. – 4:30 p.m.

Email: SC-customerservice@swwc.com
Telephone: 843-987-2727

CUC Office Address
99 Utility Court
Okatie, SC 29909

South Carolina Water Utilities:
Palmetto Utilities and Palmetto Wastewater Reclamation

Hours Of Operation
Monday – Friday 8:30 a.m. – 4:30 p.m.

Email: SCMidlandsCustomerCare@swwc.com
Telephone: 803-699-2422
Fax: 803-699-6925

Palmetto Utilities and Palmetto Wastewater Reclamation Office Address
1713 Woodcreek Farms Road
Elgin, SC 29045

EMERGENCIES: For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations.  In the event of an emergency, please call the number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

South Carolina Customer Care

  • Q&A - Midlands/Columbia-Area
  • Q&A – Lowcountry/Charleston/Beaufort-Area
  • Payment Options
  • Contact South Carolina Customer Service
  • How to Read Your Bill
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • Our COVID-19 (Coronavirus) Preparations
  • South Carolina Community Assistance Resources
  • Backflow Regulations
  • Builders and New Development
  • Privacy Policy
  • Terms Of Use
  • Contact
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