Oregon Water Utilities is making critical investments to upgrade the local water and wastewater systems. Last year, about $4 million was invested, and this year, approximately $1.6 million of investment continues for reliable service. While much of the country’s water and wastewater systems often go unnoticed, they deliver life-sustaining and […]
Read More...Getting to the Bottom of It: Understanding OWU’s Groundwater
In the water industry, we know the importance of regularly monitoring our wells’ static water levels—a requirement set forth by the Oregon Water Resource Department (OWRD). This practice ensures compliance with water rights and usage permits for those of us in Oregon. The West Coast is familiar with the challenges […]
Read More...A Milestone in Oregon’s Wastewater Management
The Millican Treatment facility, situated in the high desert, 20 miles east of Bend, Oregon, serves as a vital component in the operations of Oregon Water Utilities (OWU) and McDonald Septic Services (MDSS). The facility is undergoing significant transformation since its acquisition in 2020, transitioning from a resourceful yet primitive […]
Read More...Our Newly Upgraded Customer Portal
You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal! SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to: view bills and related information set up reoccurring and make payments within your account edit communication information set up paperless billing directly pay from within your account or as a guest access multiple addresses with […]
Read More...How to maintain water quality and protect local water sources on this Earth Day
Earth Day is a time for us to bring about awareness of our planet’s most precious resources—including water. This Thursday, April 22, we want to remind you of ways we can help each other protect our water sources. Without good, clean water, we could not survive and not a single […]
Read More...Watch: Your Rates Explained
We want you to be “Water empowered.” and learn about what a rate increase means, the value of the water available to you, what your rates go toward, and how you can cut your cost. This video gives brief detail on all these subjects, and there’s more that can be […]
Read More...Instantly Access Your Bill With Paperless Billing!
Get the ability to view and pay your bill as soon as it’s generated by going paperless. How to sign up: Sign up by setting up an account. Click on “Settings.” Click on “Paperless Billing.” Switch paperless billing on!
Read More...Online Payment Now Available
Quick and easy online payment is now available for the majority of our customers via our Self Service Portal.
Read More...