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Read More...Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Go Paperless and Enter for a Chance to Win $250
Sign up now, create a customer portal account, & switch to paperless billing. Other benefits include: View your bill instantly Receive outage alert notifications Set up scheduled payments Mange payment information Manage account details 1. Go to www.swwc.com/myaccount. Click on “Need a profile? Sign up.” 2. Sign up for a […]
Read More...Be Water Smart: Introducing Water Sense
Check them out: Comparing Your Past Usage The Compare Your Usage feature in the portal allows you to view your average water usage at any given time, as well as comparing your past usage for this billing period. My Water Score My Water Score allows you to take a close […]
Read More...Taking care of water systems for the next crisis is our duty
Jeffrey L. McIntyre, President of Texas Water Utilities Last February’s winter storm Uri marked a severe weather event unlike any most Texans have ever faced, leaving millions without power in freezing conditions. As outages persisted, pipes froze, and millions faced water disruptions due to water main breaks, mechanical failures, and […]
Read More...Whittier Narrows Recreational Park Clean Up
Suburban Water Systems is a proud community partner and enjoys volunteering throughout our service area. Special shout out to our Engineering team for planning a team park clean up at Whittier Narrows Recreational Park. We filled 5 big bags of trash thrilled to give community members a clean space to […]
Read More...Los Angeles Food Distribution
Suburban Water Systems is more than a water utility, we are a community partner committed to equity. We were proud to partner with Supervisor Hilda Solis and team, Union Avenue Cesar Chavez Community Garden Cultiva LA, County of Los Angeles Department of Parks & Recreation, and other community partners to offer our Suburban customers 300 […]
Read More...Murphy Ranch Park Clean Up
We hope Whittier residents enjoy your clean trailway at Murphy Ranch Park courtesy of our field construction team. We are a proud community partner here to serve.
Read More...Rimgrove Park Clean Up & Food Distribution
Proud to highlight that within a two-mile radius yesterday, Suburban Water Systems picked up trash at Rimgrove Park, gave out 315 food boxes to our LIRA (low income rate assistance) customers in partnership with Shepherd’s Pantry, and reinvested in a new pipeline procuring services from a local certified diverse vendor, […]
Read More...La Puente Drive-Thru Food Distribution
Suburban was proud to hand out 500 food boxes to our WISH customers yesterday. We are grateful to partner with La Puente Outreach Center Food Pantry who has been hosting food distributions for the past 20 years. Suburban’s donation helped them acquire coolers to support their mission of serving fresh produce […]
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