By Todd DanielsonVice President, Engineering, Texas Water Utilities Record-breaking heat, below-average rainfall and wildfires are having a significant impact on Texans. Farmers are finding creative solutions to grow their crops, and water utilities are forced to implement restrictions on watering. With extreme heat comes additional water use, and it’s important […]
Read More...Texas Water Utilities helps grant the wish of 17-year-old Conroe teen to go deep-sea fishing
On May 16, 2022, Texas Water Utilities and Make-A-Wish Texas Gulf Coast & Louisiana surprised a 17-year-old leukemia survivor from Conroe with a deep-sea fishing trip. Texas Water Utilities sponsored the trip for William and his parents to go deep-sea fishing in Florida on May 19. Melissa Rich, director of operations, Southeast […]
Read More...Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Go Paperless and Enter for a Chance to Win $250
Sign up now, create a customer portal account, & switch to paperless billing. Other benefits include: View your bill instantly Receive outage alert notifications Set up scheduled payments Mange payment information Manage account details 1. Go to www.swwc.com/myaccount. Click on “Need a profile? Sign up.” 2. Sign up for a […]
Read More...Becoming Texas Water Utilities
Change is here. Our Texas business unit is becoming Texas Water Utilities. As SouthWest Water Company celebrates 25 years of doing business in Texas, we are excited to announce our name change to Texas Water Utilties. We’re still the same company with the same “can do” attitude, but we will […]
Read More...Alabama Treatment Plants Win Multiple Operations Awards
Multiple Southeast Utilities’ wastewater treatment plants earn recognition for exceptional operations by the Alabama Water Pollution Control Association (AWPCA) and Alabama’s Water Environment Association (AWEA). At the AWPCA’s annual ceremony the Shelby Ridge facility was awarded the “Best Operated Wastewater Plant” for 2020. In addition to the big win, the […]
Read More...Simple tips to conserve water during summers
By Todd Danielson, VP of Engineering, Texas Water Utilities, SouthWest Water Company Summertime calls for frequent and substantial uses of water to keep ourselves, our food and our lawns healthy. According to the Texas Water Development Board, the largest use of water is for irrigation, making up 59% of the […]
Read More...$50,000 Donation to Community to Assist With Monthly Bills
South Carolina Water Utilities, the parent company of Palmetto Utilities, donated $50,000 to Wateree Community Action to help pay qualifying customers’ monthly bills. “COVID has made people’s daily lives even more challenging. We understand the unexpected can happen, and we want to help support our customers who need it most,” […]
Read More...Water utilities offer safe, stable jobs for women
Katie Zheng, planning manager for SouthWest Water Company, Texas Utilities. In 2015, the United Nations General Assembly declared February 11 as the International Day of Women and Girls in Science, in an effort to achieve equal access to science for women and girls. Overall, women are underrepresented in STEM-related fields, […]
Read More...CEO & President Rob Maclean Appointed as Board Chair of National Association of Water Companies
SUGAR LAND, TX – SouthWest Water Company CEO & President Rob MacLean is appointed as National Association of Water Companies (NAWC) Board Chair. NAWC represents regulated water and wastewater companies that are stewards of public health and provide 73 million Americans with safe and reliable water service every day. MacLean’s […]
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