When South Sea Partners, owners of the world-renowned Kiawah Island, sought to sell the water and wastewater treatment utility that serves the resort island, it had several goals: a fair price, strong customer service, the highest possible retention of existing employees, and the construction of a second water supply line for safety and redundancy.
SouthWest Water Company met every objective, retaining 100% of the utility’s work force; upgrading customer service with credit card payment and online account management;and expeditious construction of a $10 million pipeline that runs 7,000 feet under the marsh. Mission accomplished.
