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Alabama Customer FAQ

You are here: Home / Alabama / Alabama Customer FAQ

Please visit the link below for the Customer Care Frequently Asked Questions specific to your neighborhood’s utility:

You can Look Up Your Neighborhood to determine which utility system serves your area.

Brookwood Utility
The Brookwood Utility is located in the Town of Brookwood, just off of Interstate 20/59 in Tuscaloosa County. It current serves approximately 300 customer accounts.

Morris Utility
The Morris Utility is a growing system currently serving approximately 150 customer accounts.  It is located in Jefferson County, north of Birmingham, Alabama.

North Shelby Utility
The North Shelby Water Resource Recovery Facility serves about 4,000 customer accounts southeast of Birmingham in north Shelby County, Alabama.

Riverview Utility
Located in north Shelby County/south Jefferson County southeast of Birmingham, Alabama, the Riverview Wastewater Treatment Plant serves about 4,000 customer accounts.

Shelby Ridge Utility Systems
Shelby Ridge Utility System serves about 4,000 customer accounts in the Chelsea area southeast of Birmingham in Shelby County, Alabama.

Customer Service

Telephone (205) 733-1672 or
Toll Free (866) 674-7992
Email ALCustomerSupport@swwc.com
Fax 205-982-7139

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. CT.

Office Address:
2086 Vallydale Terrace, Suite A
Birmingham, AL 35244

Builder & Developer Services

Telephone (205) 987-8352 or
Toll Free (800) 844-8350
Email ALBuilderServices@swwc.com
Fax  205-987-8337

Alabama News

Our Newly Upgraded Customer Portal

Meet Carol Jones

SouthWest Water Company Alabama Team Continues With Adopt-A-Mile Efforts

SouthWest Water Grants Scholarships to Future Engineers

Alabama Participates in Golf Tournament

SouthWest Water Company Announces 2018 Scholarship Winners; Recognizes Outstanding Engineering Students

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Alabama

  • Look Up Your Neighborhood
  • Contact Alabama Customer Service
  • North Shelby Utility
  • Notices
  • Contact Alabama Commercial Customer Service
  • Morris Utility
  • Brookwood Utility
  • Shelby Ridge Utility System
  • New Residential/Commercial Development and Builders
  • Alabama Customer FAQ
  • Grinder Pump Systems
  • How To Read My Bill
  • Payment Options
  • Start or Stop Service
  • Riverview Utility
  • Our COVID-19 (Coronavirus) Preparations - Alabama
  • Service Areas
  • Riverview Voluntary Meter Adjustments Form
  • Privacy Policy
  • Terms Of Use
  • Contact
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