What are SouthWest Water and its subsidiaries doing to ensure customers are protected from COVID-19?
We continue to monitor the state and national advisories regarding COVID-19. We are taking numerous precautionary steps to protect the health of our employees and customers.
- Our Customer Service offices closed to the public on March 16, 2020. We will re-open to the public as soon as it is determined to be safe. Our Customer Care staff is still readily available by email at ALCustomerSupport@swwc.com or by phone at 866.674.7992. We apologize for any delays as we have modified our staffing plan and instituted a telecommuting program out of concern for the safety of our employees.
- Remember, the following options are always available to pay your bill: https://www.swwc.com/alabama/pay/
- We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how to minimize the risk of exposure to COVID-19.
- We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.
Other questions you may have:
Should I be worried about a possible problem with my grinder pump system?
Please remember that grinder pumps are not built to handle non-sewage waste. Please remember NOT to flush wipes of any kind. You can see the full list of items by clicking on the Grinder Pumps tab on our website.
