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Our COVID-19 (Coronavirus) Preparations – Alabama

You are here: Home / Alabama / Our COVID-19 (Coronavirus) Preparations – Alabama

What are SouthWest Water and its subsidiaries doing to ensure customers are protected from COVID-19?

We continue to monitor the state and national advisories regarding COVID-19. We are taking numerous precautionary steps to protect the health of our employees and customers.

  • Our Customer Service offices closed to the public on March 16, 2020.  We will re-open to the public as soon as it is determined to be safe. Our Customer Care staff is still readily available by email at ALCustomerSupport@swwc.com or by phone at 866.674.7992. We apologize for any delays as we have modified our staffing plan and instituted a telecommuting program out of concern for the safety of our employees.
  • Remember, the following options are always available to pay your bill: https://www.swwc.com/alabama/pay/
  • We have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how to minimize the risk of exposure to COVID-19.
  • We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.

Other questions you may have:

Should I be worried about a possible problem with my grinder pump system?  

Please remember that grinder pumps are not built to handle non-sewage waste. Please remember NOT to flush wipes of any kind.  You can see the full list of items by clicking on the Grinder Pumps tab on our website.   

Customer Service

Telephone (205) 733-1672 or
Toll Free (866) 674-7992
Email ALCustomerSupport@swwc.com
Fax 205-982-7139

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. CT.

Office Address:
2086 Vallydale Terrace, Suite A
Birmingham, AL 35244

Builder & Developer Services

Telephone (205) 987-8352 or
Toll Free (800) 844-8350
Email ALBuilderServices@swwc.com
Fax  205-987-8337

Alabama News

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Meet Carol Jones

SouthWest Water Company Alabama Team Continues With Adopt-A-Mile Efforts

SouthWest Water Grants Scholarships to Future Engineers

Alabama Participates in Golf Tournament

SouthWest Water Company Announces 2018 Scholarship Winners; Recognizes Outstanding Engineering Students

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Alabama

  • Look Up Your Neighborhood
  • Contact Alabama Customer Service
  • North Shelby Utility
  • Notices
  • Contact Alabama Commercial Customer Service
  • Morris Utility
  • Brookwood Utility
  • Shelby Ridge Utility System
  • New Residential/Commercial Development and Builders
  • Alabama Customer FAQ
  • Grinder Pump Systems
  • How To Read My Bill
  • Payment Options
  • Start or Stop Service
  • Riverview Utility
  • Our COVID-19 (Coronavirus) Preparations - Alabama
  • Service Areas
  • Riverview Voluntary Meter Adjustments Form
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