We know this is a lot to understand and we want to provide you with the facts so you may be well-informed about the bill you receive each month. Below are other resources you may need at this time.
Occasionally, we need to adjust rates to recover increased operational costs including labor and supplies, as well as water and wastewater system improvements. These strategic investments reinforce the long-term sustainability of your water and wastewater systems and help to ensure continued service with minimal disruptions.
Rates for Texas Water Utilities customers were last reviewed in 2020. Over the last four years, Texas Water Utilities invested over $110 million on water and wastewater infrastructure across the state, while also striving to manage costs against aggressive inflation.
How much will my rates change?
Texas Water Utilities is proposing a single, sustainable water rate and wastewater rate for all customers across the state. A sustainable rate reflects the true costs of delivering service including infrastructure investments and enhances the long-term viability of all water and wastewater systems.
Before any rate changes can become effective, Texas Water Utilities’ proposal will be reviewed by the Public Utility Commission to ensure the underlying costs are prudent and reasonable. For more information on proposed rate changes in your area, please refer to the PUCT Docket No. 56665.
Need help paying your bill?
Spending more money to run your household is never easy. If this increase poses a hardship for you, Customer Care has resources available to aid in moments when you need to pay your bill later than usual or if you need a payment arrangement.
If you need assistance with making monthly payments, visit our Water Assist webpage and read through our payment assistance program to see if you qualify for monthly aid.
Your Rates Explained Video
Your rates also go into many things that keep the water flowing. Watch this video to learn more.
Are you experiencing water quality issues?
We strive to provide consistent water quality, and we want to know the moment your quality changes. Please email TXCustomerCare@swwc.com or call us at 866-654-7992 with details on the water quality issues you are experiencing.
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