The Texas Commission on Environmental Quality (TCEQ) is an environmental agency that protects Texas’ public health and natural resources, including clean air, clean water, and the safe management of waste. TCEQ has established regulations that water systems, including Texas Water Utilities, are required to follow. We regularly monitor for a number of water quality factors and report findings to TCEQ.
Texas Water Utilities is required to share all notices of violation with our customers, which are sent with your next bill following a violation.
Multiple Notices for Oak Trail Shores
Surface Water Treatment Technique: [Non-Acute]
Date: August – December 2023
Because of a maintenance issue, the water treatment plant was not fully disinfecting the water. The issue has since been fixed.
Surface Water Treatment Technique: [Non-Acute]
Dates: August, October, November 2023
Due to a change from an upstream dam, it affected the reservoir we source water from which temporarily affected the clarity of the water. Additionally, in August, there were two days where the chlorine (disinfectant) level fell below the minimum level for more than four hours. Both issues have since been resolved.
Total Organic Carbon, Routine Major
Date: December 2022
This is a failure to send a report for total organic carbon that month. We determined there was an administration error that prevented the report from being sent to the TCEQ.
Surface Water Routine Monitoring
Date: December 2022
This is a failure to send a report on the water quality for December. We determined there was an administration error that prevented the report from being sent to the TCEQ.
Multiple Notices for Moody
Provided to: Moody Water System
Date: February 2024
Total Coliform Results Notice
The utility failed to report the total coliform from May-June 2022. Texas Water Utilities became temporary manager in July 2022, and the reporting was submitted to TCEQ.
Chemical Monitoring Notice
The utility failed to report on chemical samples in 2021 and 2022. Texas Water Utilities became the temporary manager in July 2022 and has since reported the sample to TCEQ.
Failure to Submit a Disinfectant Level Quarterly Operating Report Notice
What does this notice mean?
During the second quarter of 2022, the utility failed to submit a report documenting the water treatment. Texas Water Utilities became a temporary manager in July 2022. The has already been returned to compliance as of 12/19/2022.